Privacy

Last updated: 15 October 2026

This privacy statement explains how Carpet Direct NZ handles personal information shared through this website, by email or phone, and when you contact us about flooring. We aim to keep this information clear, practical and easy to find.

Who we are

Carpet Direct NZ provides flooring products, advice, supply and installation services. You can contact us at 28 Lovegrove Crescent, Otara, Auckland, by phone on 021 486 476, or by email at carpetdirectsale@gmail.com.

Information we collect

Depending on how you contact us, we may collect:

• your name, phone number and email address;
• the details you include in an enquiry, such as the type of flooring, rooms, measurements, timing or location of a project;
• records of our correspondence with you; and
• limited technical information needed to deliver and secure the website, such as browser, device or network information processed by hosting and embedded services.

Providing information is generally voluntary. If you do not provide enough information for an enquiry, we may not be able to respond properly or prepare a useful quote.

How we use information

We use personal information to respond to enquiries, arrange measures or samples, prepare and discuss quotes, provide flooring supply or installation services, keep business records, improve the website and meet legal obligations.

We do not sell your personal information.

Who may receive it

We may share only the information reasonably needed with people helping us deliver the service, such as installers, suppliers, delivery providers, website hosting or communication providers. We may also disclose information where required or permitted by law. We expect service providers to handle information appropriately for the work they are doing.

Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. We keep information only for as long as it is reasonably needed for the purpose it was collected, for ongoing customer service or for lawful record-keeping, then securely delete, destroy or de-identify it where practical.

No transmission or storage system connected to the internet can be guaranteed completely secure, so please avoid sending sensitive information through a general enquiry.

Maps and external services

Some pages include an embedded Google map and links to external websites or social platforms. Those services may process technical information when you use them and have their own privacy terms. See Google’s privacy policy for more information.

Access and correction

You can ask us what personal information we hold about you and ask us to correct it if it is wrong. Email carpetdirectsale@gmail.com with enough detail for us to identify your request.

Questions or complaints

Please contact us first so we can try to resolve a privacy concern. You can also contact the Office of the Privacy Commissioner if you are not satisfied with how your concern is handled.

Updates

We may update this statement when our website, services or information practices change. The date at the top shows when it was last reviewed.